Free expedited US shipping

Expedited shipping services are available through UPS, Fedex (2-5 business days).

Once your order is processed you will receive a shipping confirmation email with the tracking number information, which can be used to track the estimated delivery time of your order.

Free International Shipping

International orders will be shipped for free via International USPS/Fedex Standard (5-20 business days). In some cases additional custom fees and duties may be charged, depending on the country the items are shipped to. These fees are to be paid by the customer. If a package is refused and returned to us for any reasons, the customer will be responsible for all incurred shipping fees.

Returns

Before start the return, please provide the reasons for returning your merchandise.
We would love to know what happened and make sure you end up pleased.

The item must be returned:

  1. within 14 days from the date when you got your package;
  2. in its original condition;
  3. without any sign of wear, damage, or alteration;
  4. include gift box and velvet pouches.

Note: Orders placed during Christmas, Valentine’s Day, Mother’s Day, and Father’s Day qualify for the extended 30-day return and exchange (just in case)

For your convenience we have included a pre-paid standard USPS return label (domestic only) and return form with your package. The return form is located on the back of the packing slip that arrived with your shipment. We highly recommend insuring the package at the post office for protection against loss.

Returns are inspected and processed by our returns department within 7 business days of receipt.

We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment or any other if requested, and you will receive an email confirmation.

We do not accept returns if they arrive in any condition other than their original state or if they are past our 14-day return period.

Contact us with any questions:

magicgemstore@gmail.com
http://facebook.com/magicgem.store
http://instagram.com/magicgem.store
WhatsApp Message
Call or Message us:  +1 (775) 442 41 14